Privacy Policy

Last updated: 3 July 2026

Cohero (cohero-crm.com) is a digital service brand operated by Ozelux Tech (Chamber of Commerce / KVK no. 97042838). For the purposes of this policy, "Cohero" and "Ozelux Tech" refer to the same legal entity.

Cohero will not use the personal information that users provide through the www.cohero-crm.com website ("Website") or through any channel (WhatsApp, email, telephone, form) and by any method for purposes beyond those set out in this Privacy Policy, and will not share such information with third parties without authorization.

Personal information includes any and all personal data that directly or indirectly serves to identify the user, such as first name, last name, date of birth, home/company address, city information, mobile and landline telephone number, email address, and message content, hereinafter referred to briefly as "Confidential Information."

Cohero may use personal information internally for profiling, statistical studies, service provision, advertising, promotion, marketing, and other communication activities, and may share it with third parties known to you solely for the purpose of carrying out these activities.

Cohero undertakes to keep personal information strictly confidential, to treat this as an obligation of secrecy, and to take the necessary measures and exercise the necessary diligence to ensure and maintain confidentiality and to prevent all or any part of the confidential information from entering the public domain, from being used without authorization, or from being disclosed to a third party. Notwithstanding Cohero's implementation of the necessary information security measures, Cohero shall bear no liability in the event that confidential information is damaged or falls into the hands of third parties as a result of attacks carried out against the Website and the system.

Cohero may obtain information about users and their use of the Website by using a technical communication file (Cookie). However, users may, if they wish, change their browser settings so that the technical communication file is not received, or so that a warning is issued when a technical communication file is sent.

Users may update their membership/personal information and communication preferences at any time by logging in to the system. You may also submit your requests in this regard by contacting us through the contact details provided on our Website. Your request will be assessed and implemented as soon as possible.

By visiting this Website, or by sharing information with Cohero through any channel and by any method, each User shall be deemed to have accepted the provisions of this Privacy Policy.

Recent Additions (2026)

1. WhatsApp Business Cloud API Integration

At Cohero, in order to manage customer communication effectively, we use the WhatsApp Business Cloud API service provided by Meta Platforms Inc. In this context:

• Cohero WhatsApp business number: +31 6 21253370
• Messages you send to this number are transmitted through Meta's servers to Cohero's customer communication system
• Your WhatsApp correspondence is transmitted end-to-end encrypted; once it reaches the Cohero system, it is decrypted and stored for customer service purposes (similar to speaking with a customer service representative on the phone)

Within the scope of the WhatsApp integration, we store the following data:

• Your WhatsApp phone number
• Your WhatsApp profile name (if any)
• The content of the messages you send us (text, image, video, audio, document, location)
• The time the message was sent
• Information about the communication consent you have given

How do we use this data?

• To enable our customer representatives to respond to your messages in a timely manner
• To keep track of your conversation history so that you do not have to ask the same question again
• To route your request to the right team member
• To carry out service provision and support processes

Is this data shared with third parties?

The content of the messages you send via WhatsApp is not shared with third parties, is not used for advertising or marketing purposes, and is not sold. It is viewed only by Cohero employees who provide you with service. Data sharing with Meta is limited to the extent required for the operation of the WhatsApp Business Cloud API; Meta's own WhatsApp Privacy Policy and Meta Privacy Policy provisions also apply.

Retention period

The messages you send via WhatsApp are stored for a maximum of 5 years for customer relationship management purposes. At the end of this period, they are deleted automatically. You may request earlier deletion (see the "Data Deletion Request" section below).

2. Web Form and Communication Channels

When you contact us through the contact form on cohero-crm.com, we record your name, email address, telephone number, area of interest (subject selection), and message content. This information is used only to respond to your request, prepare an offer, and provide customer service.

3. Your Rights (AVG / GDPR)

Under the AVG (GDPR), you have the following rights:

• Right to be informed: To learn which of your data is being processed
• Right of access: To request a copy of your data
• Right to rectification: To request the correction of incorrect/incomplete data
• Right to erasure (right to be forgotten): To request the deletion of your data
• Right to restrict processing: To halt specific processing activities
• Right to data portability: To receive your data in a structured format
• Right to object: To object to specific processing activities
• Right to withdraw explicit consent: To withdraw the consent you have given at any time
• Right to lodge a complaint: To lodge a complaint with the competent data protection authority

Competent data protection authorities:

• Netherlands: Autoriteit Persoonsgegevens — autoriteitpersoonsgegevens.nl

4. Data Deletion Request

If you wish to delete your account and your data from our systems:

1. Send an email with the subject "Data Deletion Request" to info@cohero-crm.com or ozeluxtech@gmail.com.
2. Please specify the following in your request:
   • Full name
   • Your contact email address / telephone number (for identity verification)
   • Your WhatsApp number (if you are deleting WhatsApp data)
   • The types of data you wish to delete (all data / only WhatsApp correspondence / contact form record, etc.)
3. Your request will be answered free of charge within 30 days at the latest, and your data will be deleted.

All of your data will be deleted, except for data that we are legally obliged to retain (e.g., invoice records); data subject to a legal obligation will be deleted at the end of its legal retention period.

WhatsApp-specific data deletion: If you wish to delete only the correspondence collected within the scope of the WhatsApp integration, it is sufficient to state your WhatsApp number in your email. This request is processed within 7 business days.

5. Data Retention Periods

6. Children's Data

Our services are not directed at persons under the age of 18. We do not knowingly collect the data of individuals under the age of 18. If you are a parent or guardian and believe that your child's information is in our system, please contact us at info@cohero-crm.com; we will delete it as soon as possible.

7. Contact

You may contact us for any questions, comments, or requests regarding this Privacy Policy:

• Cohero email: info@cohero-crm.com
• Ozelux Tech email: ozeluxtech@gmail.com
• Cohero WhatsApp: +31 6 21253370
• Address: Deijffelbroekseweg 39, 3195GM Pernis Rotterdam
• KVK: 97042838